Philosophy

Whether it’s benchmarking for an operational assessment, labor productivity improvement, or business turnaround, Howie Fenton believes that the best approach to improving performance is a collaborative and transparent process with a focus on performance metrics.

Howie provides a full spectrum of performance improvement consulting services for commercial printers, in-plant printers, and manufacturers. Different companies measure different things—some call it Key Performance Indicators (KPIs), others Benchmarking Operation Performance, but whatever the name, metrics remain the most objective method to improve performance. And Howie can draw on an internal database developed over many years of performance according to industry averages and industry leaders.

He is also current with the latest management trends and emerging metrics. For example, an important new metric of customer satisfaction (commercial printer) or competitiveness (in-plant printer) is the Net Promotor Index. Howie uses this unique tool to compare how well a company is perceived when measured against leading companies and similar commercial printers and in-plants.