Working with the right operations consulting firm can help a business operate more efficiently, effectively, and profitably. When making the important decision about which operations consulting agency to work with, consider these four criteria:

1. Experience. Length of experience of course, but also depth and diversity — has the consulting agency worked closely with a wide range of organizations, so that he can bring real-world experience and perspective to bear on your operational issues?
2. Breadth of expertise. Are the agency’s consultants knowledgeable enough about the latest industry processes to serve as effective partners across all areas of your operations?
3. Evidence. Can the operations consulting agency demonstrate the empirical basis of the advice it will providing? How will you know that its advice will be sound?
4. Measurable results. Will the operations consulting firm deliver tangible, measurable results for your organization?

For evidence of measurable results see our case histories

Typical requests from clients:

• I want to know if our production is average, leader, or laggard.
• Are our manufacturing costs and procedures competitive?
• How do our customers compare our services and products to our best competition?
• What new products and services are customers interested in?
• How cost effective is our in-plant?
• Where are our production bottlenecks?
• Evaluate our quality procedures. Are we over-inspecting?
• Compare our home grown systems to off-the-shelf software.
• We need a Quality Program comparable to ISO 9004.
• Based on our usage, how much can we invest and charge for competitive products?
• Can we cost justify an inkjet production press?
• Service level agreements have gone from three weeks to six weeks. What is needed to return to three weeks?
• Evaluate our equipment purchasing process and help us create a better one.

Proven Track Record:

Howie Fenton has an extensive track record of successful consulting work over nearly three decades and across a wide variety of verticals, including:

• Higher Education: University of Michigan, University of Texas  at Austin, University of North Carolina at Chapel Hill, Michigan State University, University of Pittsburgh, St. Thomas University.

• Healthcare: HealthSouth, Assurant, The Hospital and Health System Association of Pennsylvania.

• Insurance/ Financial: Physicians Mutual, Principal Financial Group, Assurant.

• School Districts: Folsom-Cordova Unified School District, Houston Independent School District, Bethel County School District.

• Book Printers: Pensacola Christian College, Ave Maria Press, Self-Realization Fellowship.

• Others: Amazon.com, The World Bank, The State of Washington, AARP, Hoffmann-La Roche, Cabela's, Topps, School Specialty. 

What Our Clients Are Saying: